Refund Policy

Deposits

A 20% deposit is required for all reservations made 4 days or more in advance. A refund of the deposit will be given if a client cancels their reservation more than 28 days before their arrival date. This is because our programme is heavily subscribed and clients commit to tightly controlled reservation dates and flights several weeks in advance.

Full Payment

Full payment is due no less than 3 days before arrival.

Pro rata refund

We offer an industry-unique pro-rata refund on request should a client choose to exit the programme at any point with only the 20% deposit being non-refundable. This shows our confidence in the quality of our treatment programmes.

Involuntary Discharge

The Cabin reserves the right to discharge a client from the programme without a refund if:

• any client is found intoxicated during the programme or found in possession of alcohol or drugs; or
• any client causes disruption to the programme or disturbs the treatment of other clients.